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Terms and Conditions of Sale

Freshlook Kitchens Ltd

Terms and conditions of sale


Terms and Conditions of Sale May 2020


Freshlook Kitchens          

Freshlook Kitchens Ltd. Registered office 2 Neville Close, Basingstoke, RG21 3HQ. Telephone 01256 842413. Company registration no. 07326701

The Purchaser                   

The person from whom an order has been accepted by Freshlook Kitchens

The Order                            

The supply of goods and services as specified on the invoice

The Goods                           

The products listed in The Order


The Order shall be deemed to be accepted by both Freshlook Kitchens and The Purchaser once a deposit payment has been made with cleared funds. Orders for "made to measure" products may be amended or cancelled up to the time the order goes into production. Once the order is in production a partial refund may be offered if the order is amended or cancelled.


The price quoted includes all and only the items shown in the order and is fixed once the Order has been accepted, all relevant taxes are included.


A deposit of 40%  shall be paid when the Order is signed with the balance of 60% to be paid on completion of the work as specified in the Order. 

Legal title of The Goods shall not pass to The Purchaser until Freshlook Kitchens has received payment in full in cleared funds.


Freshlook Kitchens will use reasonable skill and care to provide the installation services identified in the Order.

The price is based on the assumption that all structures, surfaces and utility services are found to be fit for purpose, The Purchaser will bear any costs incurred in making them good.

Freshlook Kitchens does not offer any electrical, plumbing, gas or redecoration services.


In the instance of faulty Goods or workmanship please notify Freshlook Kitchens by phone and confirm by email or in writing.

Within the guarantee period Freshlook Kitchens will replace defective goods or workmanship promptly and free of charge.

Doors and matching accessories are covered by BA Components manufacturers guarantee for a period of six years, other goods in accordance with other manufacturers guarantee periods.


Sales literature, images and web site content are subject to alteration without notice and do not constitute an offer to sell the Goods.


Freshlook Kitchens does not offer any warranty against loss, damages or delays arising from circumstances outside of our reasonable control.

Time is not the essence of the contract unless expressly stated otherwise.


Freshlook Kitchens takes your privacy seriously and will only use your personal information to provide the products and services you have requested from us. We will not contact you about any other products or services or share your personal information with any other organisation. 

To allow us to manage guarantees (6yrs) and order enquiries, personal information will be kept for a minimum of six years. Customers may request to have personal information deleted ant any time.


These terms and conditions shall be governed by the laws of England and Wales including the Consumer Rights Act of 2015 and the parties agree to submit to the exclusive jurisdiction of the English and Welsh courts. Nothing in these terms and conditions affects the Purchaser’s statutory rights.


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